Refund Policy

Effective Date: 6/23/2025

Rent a Hen and House (“we,” “us,” or “our”) understands that plans can change. This policy outlines your options for refunds, cancellations, and changes related to your summer chicken rental.

 

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1. Booking & Payment

    •    A full payment (or deposit, if applicable) is required to confirm your reservation.

    •    Rentals are booked on a first-come, first-served basis.

 

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2. Cancellations

 

If you need to cancel your reservation:

    •    More than 14 days before delivery:

You are eligible for a 100% refund of the total amount paid.

    •    7 to 14 days before delivery:

You are eligible for a 75% refund.

    •    Less than 7 days before delivery:

A 25% cancellation fee applies. You will receive a 75% refund.

    •    Within 48 hours of scheduled delivery:

No refund is available unless we are able to rebook your reservation.

 

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3. Early Returns

    •    If you choose to end your rental early, you may do so, but no partial refunds will be given for unused time.

    •    Exceptions may be considered for emergencies or extenuating circumstances at our discretion.

 

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4. Weather or Emergency Delays

    •    If we must delay your delivery due to weather, illness, or operational reasons, we will reschedule or provide a full refund if the rental cannot be fulfilled.

 

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5. Animal Welfare Clause

    •    If chickens are mistreated, neglected, or housed in unsafe conditions, we reserve the right to terminate the rental with no refund.

 

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6. Damage Fees

    •    Lost or damaged coops, equipment, or hens may result in additional charges. These will be assessed case by case and invoiced separately.

 

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7. How to Request a Refund

 

To request a cancellation or refund, contact us at:

 

Rent a Hen and House

Email: info@henandhouse.com

Phone: 952.239.6983

Please include your name, rental dates, and reason for cancellation.

 

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